Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pinchit.co. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

Customers are responsible for covering the shipping costs for returns, except in cases where an item is damaged or incorrect due to our error

Restocking Fee
As a small business, we carefully hand-pack each kit with attention to detail. If you wish to return your order, a $15 restocking fee will be deducted from your refund. This fee helps cover the cost of repackaging and processing returned items.

Exceptions / Non-Returnable Items
We do not offer refunds at the moment due to third-party shipment delays. As a small business, every order is made to order and hand-packed specifically for you with care. Once your order has been shipped, any delays caused by the carrier are beyond our control.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@pinchit.co.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Damaged Package Policy
We take great care to ensure your order arrives safely and in excellent condition. If your package arrives damaged, we’re here to assist you.

Reporting a Damaged Package

If your package is damaged upon arrival, please follow these steps:

1. Inspect Your Package

Examine the package and its contents as soon as it arrives.

2. Contact Us

Email us at hello@pinchit.co or use the contact form on our website within 3 business days of delivery. Be sure to include:

-Your order number.

-A detailed description of the damage.

-Clear photos of the damaged package and its contents.

Resolution Options

After reviewing your claim, we will work with you to find the best solution. This may include:

- A replacement of the damaged item(s).

- A partial or full refund.

- A store credit for the value of the damaged item(s).

Exceptions

- Claims submitted after 3 business days of delivery may not be eligible for resolution.

- We are not responsible for damages caused by improper handling or storage after delivery.

Shipping Insurance

If your package was insured during shipping, we may assist you in filing a claim with the shipping carrier.

We appreciate your understanding and will do everything we can to make things right. For questions or assistance, please contact us at hello@pinchit.co